1. How We Collect Personal Information

When you visit our Site, we automatically collect information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. We also gather data on the pages you view, referral websites or search terms, and how you interact with the Site. We call this "Device Information."

We collect Device Information using:

• Cookies: Data files on your device, often including an anonymous unique identifier. (see "Cookies" in section 11).
• Log files: Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and date/time stamps.
• Web beacons, tags, pixels (including Meta Pixel): Electronic files recording how you browse the Site.

When you make or attempt a purchase, we collect information like your name, billing/shipping address, payment details (including credit card numbers), email address, and phone number. This is "Order Information."

"Personal Information" refers to both Device Information and Order Information.

2. Why We Collect Personal Information

Under the Privacy Act 1988 (Cth), 'personal information' is defined as "information or an opinion about an identified individual, or an individual who is reasonably identifiable." This information/opinion does not have to be recorded in writing or be true.

We collect personal information from customers to:

• Provide online shopping services
• Offer bespoke clothing
• Make style and size recommendations
• Review, assess, and improve our products and services
• Research and develop new products
• Market our products and services
• Analyze and predict customer behavior
• Provide introductions and collaboration opportunities with other brands and concepts
• Suggest competition and social engagement opportunities
  
  

3. The Types of Personal Information We Collect

We may collect the following personal information:

• Your name, age, and email address
• Your billing and shipping addresses
• Your account login details (including password)
• Information about your purchases (including sizes and colors ordered)
• Images (of you or otherwise) uploaded to our Instagram Gallery, social media channels, and electronic newsletters
• Your credit or debit card details when buying from us online

When you use a credit or debit card to make a purchase online, your details are automatically transferred to a third-party website for payment processing. Please note that the privacy policy of the payment processor will apply to the card information you provide when completing the transaction.

4. How We Use Your Personal Information and Who We Disclose It To

We use your personal information to:

• Provide our services to you (including online shopping and bespoke clothing)
• Make style and size recommendations
• Respond to any enquiries or complaints
• Review, assess, and improve our products and services
• Research and develop new products
• Carry out direct marketing and social media marketing activities (including posting)
• Help us analyze and predict consumer behavior (but only where the information is aggregated and anonymous)

Marketing Consent and Opt-Out

By agreeing to our website terms and conditions, you consent to us using your personal information for direct marketing and social media marketing. You can request to stop receiving marketing communications at any time by emailing contact@anjuum.com.

Disclosure to Third Parties

We do not sell or rent our customers' names, addresses, email addresses, or other personal information to third parties. We will only disclose your personal information as permitted by the Australian Privacy Principles (APPs) and as described in this Privacy Policy. We may disclose your personal information to:

(a) A company that is "related" to us under the Corporations Act 2001 (Cth) (but only for one of the purposes listed in section 4)
(b) Third parties we engage to help us provide our products and services, or to improve them (e.g., website designers and technical support providers)
(c) Third parties that provide us with marketing and advertising services (e.g., providers of electronic mailout services)
(d) Selected third parties who have agreed to work with us to make a joint product/service offering to you and who are under strict contractual obligations to treat your personal information confidentially
(e) A third party that is taking over the assets or operations of one or both of us

Consent to Disclosures

By agreeing to our website terms and conditions, you consent to us making the disclosures listed in (a)-(e) above. Without your consent to these disclosures of your personal information, we will unfortunately be unable to provide you with our online services.


5. Disclosure Outside Australia

We may transfer and store your personal information outside of Australia. We only do this as permitted by the Australian Privacy Principles (APPs) and as described in this Privacy Policy. We will take reasonable steps to protect your personal information when an overseas disclosure is required.

6. How to Access and Correct Personal Information

You can access and correct your personal information by logging into your account on www.anjuum.com using the email address and password you created.

Correction

If you request us to correct personal information we hold about you, we will take reasonable steps to ensure the information is accurate, up-to-date, complete, relevant, and not misleading, considering the purpose for which we hold the information. If:

• We make a correction to your personal information, and
• We had previously disclosed the information to another entity covered by the APPs, and
• You request us to notify the other entity of the correction,

we will take reasonable steps to give that notification, unless it is impracticable or unlawful for us to do so.

Refusals

If we refuse to:

• Allow you access to the personal information we hold about you, or
• Provide access in the manner you request, or
• Correct personal information as requested by you,

we will write to you explaining:

• The reasons for our refusal (unless it would be unreasonable to provide them), and
• How you can complain about the refusal.

If we refuse to correct personal information as requested by you, you may request us to associate with the information a statement that it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will then take reasonable steps to associate the statement with the information in a way that makes the statement apparent to users of the information.

7. How to Complain About Our Treatment of Your Personal Information

If you believe we have breached the APPs or a registered privacy code, you can complain by emailing contact@anjuum.com

Initially, your complaint will be handled by our Customer Service Team in accordance with established protocols for the particular type of complaint. If no handling protocol exists for your complaint, it will be referred to the relevant general manager for follow-up.

8. Security

We will take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorized access, modification, or disclosure

We adhere to industry-standard security measures to safeguard personal information under our control. All financial information is encrypted during transmission, and we self-certify against industry security standards for payment processing. Only authorized staff and consultants have restricted access to the personal information we collect. We regularly review developments in security and encryption technologies. However, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, while we strive to protect information you transmit to us, we cannot ensure or warrant the security of that information, and you transmit it at your own risk. You may be able to configure your browser to notify you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the information on our own systems. For more information, you might refer to the OAIC Guide to Information Security at: OAIC Guide to Information Security.

Account Details

When registering on www.anjuum.com, you will receive account details, including a password of your choice. You are responsible for maintaining the confidentiality of your password and other account details. You are also fully responsible for all activities that occur on your account or involve the use of your password.

9. What Happens if You Don't Provide the Personal Information We Request

If you do not provide the personal information requested by us, we may not be able to respond to your enquiry or provide some or all of our online services (including, but not limited to, our digital printing services).


10. Destruction and De-Identification of Personal Information

We will take reasonable steps to destroy or de-identify personal information if:

• We no longer need to use or disclose the information as permitted under the APPs, and
• We are not legally required to retain the information.

11.Other Matters

Unsolicited Information

If we receive unsolicited personal information about you, which we would not have been entitled to collect under the APPs, we will destroy or de-identify that information if it is lawful and reasonable for us to do so.

About Cookies

Web pages on www.anjuum.com may use 'cookies'. These are small files placed on your hard disk for data-collection purposes. Similar to an IP address, a cookie helps a website recognize you and can make your subsequent visits more seamless. You can set your browser to notify you when you receive a cookie, allowing you to decide whether to accept it or not. However, not accepting cookies may result in some web pages not displaying properly or you may be restricted from accessing certain information. Learn more and disable them at allaboutcookies.org.

Government-Related Identifiers

We will not adopt, use, or disclose any identifier issued by a government or government agency in relation to any individual or personal information.

Copies of Privacy Policy

Copies of this Privacy Policy can be obtained by contacting us at contact@anjuum.com or visiting www.anjuum.com/pages/privacy-policy.

If a person or entity requests a copy of this Privacy Policy in a specific format, we will make reasonable efforts to accommodate that request.