Our Returns & Refunds policy
Our Commitment
At Anjuum, we want you to love your swimwear. If you are not entirely satisfied with your purchase, we are here to help.
Returns: Eligibility Criteria
- We accept returns of bikinis purchased from Anjuum in new condition, with tags and liners intact, for a store credit* that you can use to choose your new favourite pieces.
- Return shipping costs are the responsibility of the customer.
- Sale items are final sale and cannot be returned. Orders placed with promotional codes (such as $15 AUD off welcome code or VIP offers) remain eligible for returns.
* Please note, *If your order qualified for free shipping, the store credit amount will equal the purchase total minus the original shipping costs. Any customs duties, taxes or import charges incurred on returned parcels may be deducted from the store credit issued.
Requirements for Returns
For sanitary reasons, please try on swimwear over your underwear to ensure proper fit and hygiene. To qualify for a return, please ensure the following conditions are met:
- Unworn items must be returned within 7 days of the delivery date.
- Items must have the hygiene sticker intact and all swing tags attached.
- Items must be in perfect condition and returned in the original Anjuum bag.
Refunds
Anjuum does not offer refunds unless goods are received in a faulty condition and we cannot rectify it.
At Anjuum, we’re committed to ensuring your satisfaction with our products. While we generally do not offer refunds, we’re happy to provide alternatives if a full-priced item doesn’t work out as expected. We can facilitate an exchange or, alternatively, issue you a store credit for the value of your swimwear (excluding original shipping charges and payment processing fees). This credit can be used for a future purchase.
In exceptional cases where a refund is approved, Anjuum reserves the right to deduct non-recoverable costs associated with the order. These may include customs duties and taxes paid by Anjuum, fulfillment and handling costs, payment processing fees, and original shipping charges, including orders fulfilled under free shipping promotions.
Third-Party Shipping & Responsibility
All orders are shipped from our fulfilment centre in Bali, Indonesia, using trusted international carriers. All shipments are fully tracked, and once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
Once an order has been dispatched, delivery is managed by the selected shipping carrier and, where applicable, its local delivery partners. While we are always happy to assist with tracking enquiries, Anjuum cannot be held responsible for delays, failed delivery attempts, customs processing delays, or delivery issues caused by third-party carriers.
If an order is returned to Anjuum due to reasons including (but not limited to) an incorrect or incomplete address, failed delivery attempts, refusal of delivery, refusal to pay applicable customs charges, or the parcel being unclaimed, the order will be treated as a Returned to Sender (RTS) parcel.
Customers may choose from the following options:
• Re-shipment of the same item to a preferred address — re-shipping costs are the customer's responsibility.
• Store credit — issued for the value of the returned item(s), excluding shipping costs and less any duties, taxes, fulfilment, processing, or other charges incurred. Store credit is valid for 3 years.
